Privacy Policy

ASG Rapid Dispatch (“ASG Rapid Dispatch”, “ASG”, “we”, “us”, or “our”) operates a digital dispatch, call routing, and contractor referral platform connecting consumers requesting home services with independent local service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, and outlines the data privacy rights available to you under federal, state, and regional consumer protection laws.

By accessing our website, clicking any phone routing link, initiating a phone call displayed on our platform, or submitting a web callback request, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

We collect personal information across the following categories:

• Contact Information: Full name, telephone number, email address, and service location address.
• Service Request Data: Details regarding your repair issue, requested trade category, and service urgency.
• Technical & Device Data: IP address, browser type, operating system, hardware model, referral URL, time zone, and approximate location.
• Telephony & Call Metadata: Caller ID, call duration, timestamp, call routing trajectory, and disconnect status.
• Consent Records: Timestamped IP logs, browser headers, and opt-in text disclosures presented at the time of form submission (maintained for TCPA and carrier compliance).

By initiating a phone call to any phone number published on the Service, you explicitly consent to the interception, recording, and monitoring of the audio conversation in accordance with federal and state wiretapping laws.

We process collected personal information solely for the following business purposes:

• To route phone calls and callback requests instantly to available independent service contractors in your area.
• To operate, optimize, secure, and maintain our digital dispatch infrastructure and web platform.
• To transmit service status alerts, confirmation texts, and transactional communications you requested.
• To maintain audit-ready consent logs for TCPA, A2P 10DLC, and carrier regulatory standards.
• To detect, prevent, and mitigate fraudulent requests, automated bot traffic, and cyber threats.
• To fulfill statutory, legal, and legal process obligations.

By entering your mobile phone number on a callback request form, you authorize ASG Rapid Dispatch and its assigned independent local contractor partners to contact you via live call, automated voice dispatch, or SMS text message at the number provided. Consent is not a condition of purchasing any good or service.

We use essential cookies, web beacons, and local storage scripts to enable platform navigation, measure load times, analyze site performance, and process dynamic regional parameters. We honor opt-out preference signals including the Global Privacy Control (GPC) where technically applicable. You may configure your browser to block cookies, though certain routing features may function with reduced performance.

We share personal information strictly as necessary to execute service requests:

• Independent Local Contractors: Contact and service request details are transmitted to local technicians so they can respond to your repair request.
• Telephony & Cloud Vendors: Voice carriers, SMS gateways, database hosts, and call-routing networks under strict contractual confidentiality duties.
• Legal Authorities: When required by court order, subpoena, law enforcement demand, or to protect public safety and legal rights.

ASG Rapid Dispatch does not sell consumer personal information for monetary compensation and does not share personal information for cross-context behavioral advertising.

We retain personal information and consent logs only for as long as needed to fulfill service requests, satisfy legal or tax requirements, and maintain TCPA audit trails. We deploy administrative, technical, and physical safeguards — including SSL/TLS encryption, firewall protection, and access restriction — designed to protect user data. However, no internet transmission is 100% secure, and absolute security cannot be guaranteed.

We provide a uniform, baseline standard of privacy rights to all consumers across all 50 U.S. states, the District of Columbia, and U.S. territories:

• Right to Know & Access: Request disclosure of the personal data categories collected, used, or shared.
• Right to Delete: Request deletion of personal information held by us, subject to statutory retention exceptions.
• Right to Correct: Request correction of inaccurate personal records.
• Right to Opt-Out: Request exclusion from any future data sharing or non-essential processing.
• Non-Discrimination: We will never deny service, charge different prices, or alter service quality for exercising privacy rights.

To submit a verifiable privacy request, email us at info@asgdispatch.com or reply HELP to any SMS message. To protect consumer security, we will verify your identity against our consent logs prior to processing data access or deletion requests. Responses are delivered within 45 days of receipt.

The Service is strictly intended for adult property owners and occupants who are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal data to the platform, contact us immediately for prompt deletion.

We reserve the right to modify this Privacy Policy at any time. Revisions will be indicated by updating the “Effective Date” header at the top of this document. Continued use of the platform following an update constitutes acceptance of the modified Privacy Policy.

For questions, formal notices, or privacy data requests, contact our privacy officer at:

See also our Terms of Service and Contact Us.